Shipping policy
SHIPPING POLICY
Last updated: 8 September 2026
At Asvingtton, we aim to provide a reliable and straightforward delivery experience for all orders placed through Asvingtton.store.
This Shipping Policy explains our available delivery methods, estimated delivery times and other important information regarding the shipment of your order.
Website: Asvingtton.store
Email: contact@Asvingtton.store
1. DELIVERY OPTIONS
We currently offer the following delivery options:
EXPRESS SHIPPING
Estimated delivery time: 5–8 working days
Cost: Paid delivery
The applicable Express Shipping charge will be displayed clearly at checkout before you complete your purchase.
Express Shipping is intended for customers who prefer a faster delivery option.
FREE STANDARD SHIPPING
Estimated delivery time: 5–12 working days
Cost: Free
Standard Shipping is available at no additional delivery charge.
2. WORKING DAYS
Delivery estimates are calculated in working days.
Working days generally mean Monday to Friday, excluding:
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Saturdays;
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Sundays;
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UK bank holidays; and
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other public holidays that may affect postal or courier services.
Orders placed during weekends or public holidays may begin processing on the next available working day.
3. ORDER PROCESSING
Orders may require processing before they are handed to the relevant delivery carrier.
Processing may include:
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payment verification;
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fraud-prevention checks;
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product preparation;
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packaging; and
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dispatch preparation.
Once your order has been dispatched, you may receive a shipment confirmation email.
Where tracking is available, your tracking information will normally be included in your dispatch confirmation.
4. ESTIMATED DELIVERY TIMES
Our estimated delivery times are:
Express Shipping: 5–8 working days
Free Standard Shipping: 5–12 working days
These delivery periods are estimates unless we expressly agree to a guaranteed delivery date.
Actual delivery times may occasionally be affected by circumstances outside our reasonable control.
5. DELIVERY DELAYS
Although we aim to deliver orders within the estimated delivery period, occasional delays may occur due to circumstances including:
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severe weather;
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high seasonal demand;
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public holidays;
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postal or courier disruption;
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customs procedures where applicable;
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incorrect or incomplete address information;
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transport disruption; or
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other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us at:
Please include your order number so that we can assist you.
Nothing in this policy affects any statutory rights you may have regarding late delivery.
6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check:
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recipient name;
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house or building number;
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street name;
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flat or apartment number where applicable;
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town or city;
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postcode; and
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country.
We cannot guarantee that an address can be changed after an order has entered the fulfilment or dispatch process.
If you notice an error in your address, contact us as soon as possible at:
7. INCORRECT OR INCOMPLETE ADDRESSES
If an order cannot be delivered because the customer provided an incorrect or incomplete address, the parcel may be returned to us.
Where appropriate, we may contact you to arrange redelivery.
Additional delivery costs may apply where a new shipment is required because incorrect information was supplied by the customer, provided this is legally permitted and clearly communicated.
This does not apply where the delivery failure was caused by an error on our part.
8. ORDER TRACKING
Where tracking is available, we may provide a tracking number or tracking link once your order has been dispatched.
Please note that tracking information may take some time to become active after the parcel has been handed to the carrier.
If your tracking information has not updated for an extended period, please contact us at:
9. MULTIPLE-PARCEL DELIVERIES
Orders containing several products may occasionally be shipped in more than one parcel.
As a result:
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products from the same order may arrive separately;
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different parcels may have different tracking numbers; and
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parcels may arrive on different days.
You will not be charged additional delivery fees solely because we choose to divide an order into multiple shipments.
10. LOST PARCELS
If you believe that your order has been lost during transit, please contact:
We may investigate the shipment with the relevant carrier.
Where the goods have not been delivered and responsibility remains with Asvingtton under applicable consumer law, we will provide the appropriate remedy.
11. DAMAGED PARCELS
If your parcel arrives damaged, please inspect the products inside.
If any item has been damaged in transit, contact us as soon as reasonably possible at:
Please provide:
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your order number;
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a description of the problem; and
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photographs of the damaged item or packaging where reasonably available.
Your statutory rights regarding damaged or faulty goods remain unaffected.
12. INCORRECT ITEMS
If you receive a product that is different from what you ordered, please contact us at:
Include your order number and details of the incorrect product.
Where the error was caused by Asvingtton, we will provide an appropriate solution in accordance with applicable consumer law.
13. DELIVERY RESPONSIBILITY
For consumer orders, responsibility for accidental loss or damage to the goods generally remains with Asvingtton until the products come into your physical possession, or the possession of a person identified by you to receive them.
Different rules may apply if you independently arrange a carrier that was not offered by us.
14. REFUSED OR UNCOLLECTED PARCELS
If a parcel is refused or not collected and is subsequently returned to us, please contact:
Refusing or failing to collect a parcel does not necessarily constitute a valid cancellation of your order.
If you wish to cancel a purchase, please follow the cancellation procedure described in our Return & Refund Policy.
15. DELIVERY CHARGES
The shipping options available for your order will be shown during checkout.
Our current delivery options are:
Free Standard Shipping
5–12 working days
FREE
Express Shipping
5–8 working days
PAID
The exact Express Shipping charge will be shown before you complete your order.
No mandatory delivery charge will be intentionally hidden from you during checkout.
16. DELIVERY ESTIMATES ARE NOT DISPATCH TIMES
The estimated delivery period should not necessarily be interpreted as the amount of time between placing the order and dispatch.
An order may first undergo processing before being handed to the carrier.
Where possible, shipment and tracking information will be provided after dispatch.
17. PUBLIC HOLIDAYS AND PEAK PERIODS
Delivery may take longer during periods of unusually high demand, including:
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Christmas;
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Black Friday;
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Boxing Day;
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major promotional campaigns; and
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UK bank holidays.
Carrier networks may also operate on reduced schedules during public holidays.
Where possible, we recommend allowing additional time when ordering during these periods.
18. CHANGES TO SHIPPING SERVICES
We may update available shipping carriers, delivery methods or logistical arrangements from time to time.
Any shipping option and applicable charge relevant to your purchase will be shown before you place your order.
Changes made after a contract has been formed will not unfairly reduce your existing consumer rights.
19. RETURNS
Shipping arrangements for returned products are governed by our Return & Refund Policy.
Please contact us before returning products so that we can provide the appropriate instructions where required.
Email: contact@Asvingtton.store
20. YOUR STATUTORY RIGHTS
Nothing in this Shipping Policy is intended to limit or exclude any statutory rights available to consumers under applicable UK law.
Where this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will prevail.
21. CONTACT US
For questions regarding shipping, tracking, delivery delays or your order, please contact:
Asvingtton
Website: Asvingtton.store
Email: contact@Asvingtton.store
Please include your order number whenever possible so that we can assist you more efficiently.